Disaster Associates
Disaster Associates is a disaster restoration company based in Wilmington, MA. The team handles water damage cleanup, fire and smoke restoration, mold remediation and reconstruction for homes and businesses across Middlesex County, Essex County and Greater Boston. Their crews answer emergency calls 24 hours a day, and the company has worked on New England properties since 1989.
Wilmington, MA 01887
Your request goes straight to Disaster Associates. Free and no obligation. For active flooding or a fire that just happened, call (781) 412-1381 instead.
ResponseNights, weekends,
holidays
CertifiedTrained
technicians
CredentialsIndoor Air Quality
Association
Claims HelpWorks with
your carrier
RebuildOne team,
start to finish
One Call for Every Stage of Disaster Recovery
Disaster Associates is an independently owned disaster restoration franchise that has helped New England home and business owners recover from disaster related property damage since 1989. The company runs offices in Massachusetts and New Hampshire, including its Wilmington location on Industrial Way, and serves properties from Greater Boston up to the New Hampshire and Maine Seacoast.
Their technicians are IICRC certified, and also hold Indoor Air Quality Association credentials. Crews have worked everything from a single flooded basement to large commercial losses, and the team took part in cleanup efforts after 9/11.
Because mitigation, cleaning and reconstruction are handled under one roof, you won’t have to hire separate companies for water extraction, mold removal and repairs. The same project manager works with your insurance adjuster from the first walkthrough to the final punch list.
At a glance
Everything this company handles
Water Damage Restoration Services
A burst pipe, a failed sump pump, and a spring flood each need a different plan. Here’s what the crew handles, from the first hour on site to the final moisture reading.
Emergency Water Extraction
Standing water keeps soaking into drywall, subfloors and insulation for as long as it sits. Crews use truck-mounted and portable extractors to pull water out of carpet, pad, and hard flooring, which cuts drying time and limits how much has to be torn out.
- Truck-mounted and portable extraction
- Standing water pumped from flooded basements
- Carpet and pad water removal
Structural Drying & Dehumidification
Water you can’t see does the most damage. Technicians use moisture meters to map wet walls, floors, and framing, then set commercial air movers and dehumidifiers and check readings until materials are back to normal.
- Moisture mapping of walls, floors and framing
- Commercial dehumidifiers and air movers
- Carpet and hardwood floor drying
Flood & Storm Water Cleanup
Nor’easters, heavy rain, and snowmelt send water into New England basements every year. The team removes floodwater, cleans and sanitizes affected areas, and handles contaminated water under IICRC guidelines.
- Basement flood cleanup
- Cleaning and sanitizing after contaminated water
- Sewage backup cleanup
Fire and Smoke Damage Restoration
From securing the building to getting the smoke smell out of your sofa.
Emergency Board-Up & Roof Tarping
After a fire, broken windows, forced doors, and roof openings leave the property open to rain, theft and more damage. The crew secures those openings quickly, a step most insurance policies expect you to take.
- Window and door board-up
- Roof tarping
- Temporary fencing
Soot, Smoke & Odor Removal
Soot is acidic and starts staining surfaces within hours. Technicians match the cleaning method to the type of residue, clean walls, ceilings, and ductwork, and use deodorization equipment to remove odor instead of covering it up.
- Soot cleanup on walls, ceilings and fixtures
- Smoke odor removal and deodorization
- Drying and mold prevention after firefighting water
Content Cleaning & Pack-Out
Furniture, clothing, electronics, and keepsakes can often be saved. The team inventories your belongings, packs them out for off-site cleaning and storage, and brings them back once the home is ready.
- Itemized content inventory for your claim
- Off-site cleaning and secure storage
- Furniture, textile and electronics cleaning
Mold Remediation Services
We find mold, remove it safely, and stop it from coming back.
Mold Inspection & Assessment
Before anything is removed, the team works out how far the mold has spread and what moisture is feeding it. They check walls, attics, basements, and crawl spaces, then give you a written remediation plan.
- Visual inspection and moisture detection
- Hidden mold in walls, attics and crawl spaces
- Written remediation plan
Containment & Mold Removal
Disturbing mold without controls can spread spores to clean rooms. Crews seal the work area with plastic barriers and negative air pressure, remove affected materials, and clean the surfaces that can be saved.
- Containment barriers and negative air machines
- Removal of mold-damaged drywall, insulation and carpet
- HEPA vacuuming and antimicrobial treatment
Air Cleaning & Moisture Control
Removing visible growth doesn’t fix the problem if the moisture source stays. The crew uses HEPA air scrubbers during and after the job and points out the leak, humidity or drainage issue that needs repair.
- HEPA air filtration
- Moisture source identification
- Drying of affected areas to prevent regrowth
Rebuild and Reconstruction Services
Rebuilding your property from the inside out.
Reconstruction After a Loss
Once the property is clean and dry, the same company handles the repairs. You won’t need to find a separate contractor or explain the job twice, and the scope is agreed with your adjuster from the start.
- One team from cleanup to finished repairs
- Scope coordinated with your adjuster
- Permits and inspections
Storm Damage Repair
Wind, hail, ice dams and fallen trees can open a roof or wall in minutes. Crews protect the building first, dry out anything that got wet, then repair the damage.
- Emergency tarping and securing
- Ice dam and roof leak water damage
- Repairs after wind and fallen-tree damage
Specialty & Commercial Services
Some jobs fall outside a typical water or fire loss. They also handle biohazard cleanup, disinfection and sanitizing, and carpet and upholstery cleaning. For businesses, they offer pre-loss planning so the recovery plan is in place before anything goes wrong.
- Biohazard cleanup and disinfection
- Carpet and upholstery cleaning
- Commercial pre-loss planning
Understand Your Damage Before the Crew Arrives
Knowing what type of damage you’re dealing with makes it easier to talk to your adjuster and follow the cleanup plan.
Types of Water Damage
Clean water
Water from a sanitary source, such as a broken supply line, overflowing sink or leaking water heater.
Lowest risk if it’s extracted and dried within a day or two.
Gray water
Water with some contaminants, such as washing machine, dishwasher or toilet overflow (urine only).
Needs cleaning and antimicrobial treatment, not just drying.
Black water
Grossly contaminated water, such as sewage backups or floodwater from outside.
Porous materials it touches, like carpet and drywall, usually have to be removed.
Categories follow the IICRC S500 water damage standard. Clean water can become gray or black water if it sits too long.
Types of Smoke Damage
Dry smoke
Fast, hot fires burning paper or wood. Powdery residue that wipes up more easily but works into cracks.
Wet smoke
Slow, smoldering fires involving plastic or rubber. Sticky, smeary residue with a strong odor.
Protein residue
Kitchen fires where food burns. Nearly invisible, but it yellows paint and leaves a heavy smell.
Furnace puff-back
An oil burner misfire, common in older New England homes. Soot blows through the ductwork and settles across the whole house.
Signs of Hidden Mold
DIY or call a pro?
The EPA says homeowners can usually clean a small moldy area themselves, under about 10 square feet. Mold that covers a larger area, mold in your HVAC system, or mold that follows a sewage backup should be handled by a professional.
Book a Mold InspectionInsurance Claim Checklist & Cost Factors
Your Insurance Claim Checklist
6 stepsWork through these steps in order to keep your claim moving.
- Call your insurance company, report the loss and write down your claim number.
- Photograph and video all damage before any cleanup starts.
- Stop further damage: shut off the water, cover roof openings, and board up windows.
- Keep damaged items, or clear photos of them, until the adjuster has seen them.
- Save receipts for hotel stays, meals, and emergency supplies.
- Get a written, itemized estimate from the restoration company.
Disaster Associates documents the damage as it works and can share photos, moisture readings, and scope details with your adjuster.
What affects the cost?
Every job is priced after an on-site inspection. These are the biggest factors:
Service Area
With locations in Wilmington, MA, and Rochester, NH, Disaster Associates serves homes and businesses throughout Greater Boston, Middlesex and Essex counties, and Southern New Hampshire, including:
Don’t see your town? Call Disaster Associates (781) 412-1381 to confirm coverage.
Disaster Associates FAQs
Still not sure? Call (781) 412-1381 and ask.
What services does Disaster Associates offer?
Water damage restoration, fire and smoke damage restoration, mold remediation, storm damage repair and reconstruction for homes and businesses. They also offer biohazard cleanup, disinfection, contents pack-out, and carpet and upholstery cleaning.
Where is Disaster Associates located, and what areas do they serve?
The Wilmington office is at 65 Industrial Way, Wilmington, MA 01887. The company serves Middlesex County, Essex County and Greater Boston, with sister offices covering the New Hampshire and Maine Seacoast.
Do they offer 24/7 emergency service?
Yes. Crews respond to water, fire and storm emergencies 24 hours a day, including nights, weekends and holidays. Call (781) 412-1381.
Are their technicians certified?
Yes. The company’s technicians are IICRC certified, and the business holds Indoor Air Quality Association credentials.
Do they work with insurance companies?
Yes. The team works with your insurance carrier, documents the damage, and helps manage the claim.
How long does water damage restoration take?
Drying usually takes three to five days, depending on how much water there was and which materials got wet. Repairs and rebuilding add time after that.
Is it safe to stay in my home during cleanup?
It depends on the damage. Sewage backups, widespread mold, or heavy fire damage often mean staying elsewhere for a while. The crew can tell you after the inspection.
Can I clean up mold myself?
The EPA says areas under about 10 square feet can often be cleaned by the homeowner. Larger areas, mold in HVAC systems, or mold caused by sewage should be handled by a professional.